FAQ's

WHEN WILL YOU SHIP MY ORDER?

All orders are subject to a handling period before shipment, usually 1 - 3 business days.  You will then receive notification of shipment with full tracking information.

Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.

Please make sure to provide the correct shipping address. Eva Perrulli cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Eva Perrulli will not be held responsible for customs taxes.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept payment from most major credit and debit cards.

HOW DO I TRACK MY ORDER?

You can track your order once it has been shipped and an email has been sent for tracking purposes.

WHERE ARE MY ITEMS COMING FROM?

Our products are shipped from our warehouse in the United States.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in one package, but there may be instances where we will need to ship in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

RETURNS

Returns will be accepted within 14 days of delivery. To initiate your return please contact us by clicking here to receive your returns number. Any unauthorized returns may result in refunds being delayed.

If your item is damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Buyer pays shipping.

All items must be in an unused re-sellable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.

If your item is in good condition but you have ordered in error or no longer require the item then we reserve the right to charge a 30% restocking fee.

Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number then we can't guarantee your refund can be processed.

Should the buyer wish to have a replacement sent to them, we will do so if we have the item currently in stock and in our inventory.  We are not responsible for replacing "sold out" items.

Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.

SALE ITEMS CANNOT BE RETURNED. They are considered a "final sale" item.